Great customer service means always meeting expectations. Viral customer service means you consistently exceed expectations.
Certain things will happen when you offer the very best customer service, consistently. We can sum it up like this.
Start exceeding expectations and you’ll be paid less than you earn. Consistently exceed expectations and you’ll consistently be paid more than you earn.
Here’s what will happen when you have a practice of exceeding expectations and offering the best possible.
Your reputation will precede you.
One you consistently exceed expectations, you will start to go viral, and you will have a reputation that reaches far beyond your organic market.
You will create raving fans.
Raving fans are different than normal customers. Raving fans are torchbearers for your business. They will relentlessly advocate for you.
The door opens to new opportunities.
Exceeding expectations will open the door for you to grow. We rise to our level of ability and by holding yourself to the highest standard you will find yourself receiving greater opportunities from others that share your standards and are looking to work alongside the very best.
If you’re interested in learning how to exceed expectations and practicing this within your business, we’ve got you covered. You can check out the services we offer our coaching clients and we are happy to offer a free consultation around how we can help you create viral customer service in your business. Check out our services here!
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