JB and The Doctor

Entrepreneur Mastery Lab Podcast

Reflect 2021

Reflection is important and It’s the time of year when we naturally pause to reflect.  For our blog today we took a look back at the last 12 months’ worth of weekly blogs to pick some of our favorites, in no specific order!  We can attribute many of these to podcast guests.  Where possible we’ve […]

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Entrepreneur Mastery Lab - Viral Customer Service and Exceeding Expectations

Viral Customer Service and Exceeding Expectations

Great customer service means always meeting expectations. Viral customer service means you consistently exceed expectations. Certain things will happen when you offer the very best customer service, consistently. We can sum it up like this. Start exceeding expectations and you’ll be paid less than you earn. Consistently exceed expectations and you’ll consistently be paid more

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When to Diversify

The right time to diversify is going to be different for every business. Every business is unique, after all. Even with your business being unique there are some identifiers you can keep an eye out for that will give you a sense of when it makes sense to diversify. On an aside, just because you

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