Language that moves people to take action
Getting clients to take action is one of the most difficult aspects of being a professional advisor or, truly, most businesses. Very few clients are at the point of action and decision making to begin with and so it’s incredibly important to speak to them in a way that is most effective. This, of course, is for your client’s benefit and your own. Any recommendations we make are client centric and it’s in our best interest to see our client’s best interests served. Normally, our stance is language isn’t as important as people often make it out to be, and we stand by that. However, there are occasions where our language choice is critical and we’re going to provide you with some of the language that will actually move people to action. Now is the moment! We put together a FREE guide identifying the Top 6 reasons businesses fail and give you actionable steps you can take on every one of these to make sure it’s your competition failing and not you! It’s our free gift to you. Access it here! So what is some language we can use that will help people take action? Let’s dive right into motivational interviewing. What is motivational interviewing Motivational interviewing is a counseling method developed by clinical psychologists William R Miller and Stephen Rollnick. It’s a client-centered approach primarily used to help individuals overcome ambivalence or resistance to behavior change. Most people aren’t ready to take action and even when they approach the stage of decision making often struggle with conflict and want to avoid doing anything difficult. Motivational interviewing and the language within works to help people reduce internal conflict and overcome discomfort so they’ll take action! For the purpose of today we need to think of the acronym RULE! Resist the righting reflex: in other words, instead of using language that corrects other people use language that will reframe what someone has said you can understand what they meant or shift the conversation to another topic. Understand client motivations: Use language and ask questions that allow the client to explain their own motivation to change. They are chatting with you for a reason so they must have their reasons! Listen with empathy: Share that you understand your client is going through something. You don’t have to share in the feeling simply acknowledge that they are going through something and you’re doing pretty good here. Empower the client: Client’s will never take action if they don’t feel confident in the ability to take the action. Use language that empowers your clients to have confidence and self-efficacy. Everything above is built around reflective listening, asking open-ended questions and being empathetic. The best way to get a client to take action is to make sure they feel heard and help them understand with clarity why they need and want to make a change! How do you help your clients move into a take action stage? Let us know your thoughts, you can email us at info@jbandthedoctor.com! Did you know we work with professionals and leaders with 2 on 1 coaching that marries the expertise of a Doctor of Psychology and mindset coach with the business savvy of a former Fortune 50 sales executive. We specialize in helping entrepreneurs and professionals like you master your soft skills to evolve you to your greatest potential. To learn more about our coaching you can contact us here! Feel like you need coaching but not sure you can afford the investment in yourself? That’s ok! We have a scholarship available to diverse candidates of need. You can apply for our scholarship for our coaching and our courses here. Not enough time in the day, we get it. Check out our AYOP course, 2x Your Time, right here. We walk through everything from time management and calendar basics to how you can supercharge your days weeks and months through practices and techniques that are grounded in experience and proven by science.
Future Predictors of Success: Empathy
It would be great to know what steps we needed to take for success. Life of course isn’t that predictable. There are characteristics that, if we emphasize, can help predict success and make success much more likely. We call these ‘predictors of success.’ One of our favorite predictors of future success is empathy. Empathy is a characteristic under the umbrella of emotional intelligence and is a critical characteristic involving relationships with others. As we like to say, business is all about working with people we like. Empathy is crucial to winning business and forming lasting relationships and is one of our top future predictors of success. Want to win more and lose less? We put together a FREE guide identifying the Top 6 reasons businesses fail and give you actionable steps you can take on every one of these to make sure it’s your competition failing and not you! It’s our free gift to you. Access it here! What is Empathy? Empathy is a lot less complex than a lot of people make it out to be. Empathy is simply understanding that someone can have a different perspective and viewpoint than your own. Unlike most explanations, empathy does NOT have to be shared emotional connections. An understanding that there is a different perspective is enough. This understanding should be emotion free and judgment free. Why is empathy a future predictor of success in business? Empathy is a future predictor of success because empathy is the foundation of lasting and deep relationships. Nothing we do in life (business or personal) is done in a vacuum. Everything we do includes interactions with other people and empathy is an integral part of building relationships with others. By practicing empathy and having high emotional intelligence we can build relationships quicker, make them stronger and leverage people to do more than we ever could on our own. In this way empathy is a tremendous metric when gauging future success. Empathy can lead to greater leadership, team work, communication, connection with clients and constituents and much stronger marketing. Why is empathy a future predictor of success in our personal lives? Studies have shown that liberal arts majors are better prepared for a number of different jobs versus technical degrees such as Bachelors of Science. Why is this? One serious argument is that liberal arts majors are exposed to much more teaching around the human spirit, behavior and people skills like empathy than technical programs offer. Understanding other people is incredibly important. The human experience is varied and different and our ability to comprehend differences in upbringing, perspective and how people view the world will influence our ability to connect with others and move outside of our own world view. By developing empathy we are able to develop compassion and learn to care for others within our communities. Empathy is a great future predictor of success in personal relationships because it is a key ingredient to the recipe of relationships with many different types of people. How do you see empathy as a predictor of future success? Let us know your thoughts, you can email us at info@jbandthedoctor.com! Did you know we work with professionals and leaders with 2 on 1 coaching that marries the expertise of a Doctor of Psychology and mindset coach with the business savvy of a former Fortune 50 sales executive. We specialize in helping entrepreneurs and professionals like you master your soft skills to evolve you to your greatest potential. To learn more about our coaching you can contact us here! Feel like you need coaching but not sure you can afford the investment in yourself? That’s ok! We have a scholarship available to diverse candidates of need. You can apply for our scholarship for our coaching and our courses here. Not enough time in the day, we get it. Check out our AYOP course, 2x Your Time, right here. We walk through everything from time management and calendar basics to how you can supercharge your days weeks and months through practices and techniques that are grounded in experience and proven by science.