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How To Set Expectations With Customer Service

Customer service is about the culture you want your clients to experience. The culture you develop likely has some core, fundamental pieces to it. For example, culturally, most professionals and businesses want their clients to feel that they are competent, capable and communicative. These are commonalities for most business cultures. Not every culture is alike, …

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Innovation and Online Learning

Online learning/E-Learning is one of the great potential disruptors of our time. I’m being serious. Higher education costs are skyrocketing; the average cost of tuition for higher education is going up 8% a year. That’s doubling the cost of education every 9 years or so. With the increased adaptability of online education systems such as …

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How Applying Patience Drives Greater Success

In business and in life there is a need for urgency. Urgency is understanding that there is a time limit to get something done, once that time has passed, so has the opportunity. Business and business development have moments of urgency, sometimes often. What we need to be careful of is losing our patience when …

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Self Awareness And How You Self-Sabotage Yourself Every Day

Self awareness has a tremendous impact on your success as an individual and entrepreneur. It’s arguably one of the most difficult skills to acquire. As Shakespeare once wrote: “To thine own self be true.” A simple concept and much harder in practice. Knowing ourselves is as much about knowing our strengths and our weaknesses as …

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